Payment, Shipping and Returns
RRToolStore accepts all major credit and debit cards. We also accept PayTm, PhonePe, GooglePay, BHIM, PayPal, Bank Wires and Check / Money Orders. Orders paid by check will be held until payment clears, usually 3-5 business days after deposit. For payment by check / money order, please contact us at +91-79731-86495 or email us at email@example.com
We charge a Shipping fee depending on the final amount of order.
Domestic: Shipping fee starts from ₹100. FREE SHIPPING for orders above ₹1500.
International: Shipping fee starts from $300.
We strive to fulfill the order as soon as you place them. In most cases, your order will be sent to your delivery partner in 1-2 business days. Our business days are Monday-Friday.
For most serviceable pin codes, we try to deliver within 10 business days. But due to unforeseen circumstances weather, strikes, remote location, stocking issues, or any other reason- it may take longer. You will, however, be able to track your packing using a unique link that we will email/SMS you after your order is sent to our delivery partner.
A Return Authorization is required prior to sending your order back to RRToolStore.
To request a Return Authorization please contact RRToolStore customer service at +91-79731-86495 or firstname.lastname@example.org and have your order number or account information available. All returns are accepted within 3 days of delivery with a Return Authorization. Returned items must be new, in original packaging and show no signs of wear, damage, abuse or alteration. Failure to meet these conditions may cause your request for return credit to be denied. We will gladly refund you the entire purchase price of your items less shipping and 10% restocking fee.
If the issue was caused by RRToolStore (e.g. wrong item dispatched), we will arrange the return of the items.
If the issue was caused by the customer (e.g. ordered incorrectly), then the customer needs to arrange the return of the items.
A Cancellation Authorization is required prior to cancelling your order from RRToolStore.
To request a Cancellation Authorization please contact RRToolStore customer service at +91-79731-86495 or email@example.com and have your order number or account information available. All cancellations are accepted within 1 business day after receipt of order. We will gladly refund you the entire purchase price of your items less 10% restocking fee.
All refunds for cancellation and returns will be given in the original payment form (Credit/Debit Card, PayTm, PhonePe, GooglePay, BHIM, PayPal, Check etc.). Refunds will be processed within 5 business days after we have received the product and it may take further 5 to 10 business days for a refund to show up on original payment mode. As mentioned above, return requests are accepted within 3 days of delivery and cancellation requests are accepted within 1 business day after receipt of order.
Please contact us if you have questions regarding these policies.